Delivery Rates
Delivery & Returns
We are currently closed causing small delays to shipping, please understand as a small business we don't get much down time and we are currently taking until 8th Jan to recharge ready for 2025 after a busy Christmas period, thank you for your patience.
Our arrangements for shipping are as follows:
United Kingdom
- Standard 5-7 working days £5
- Orders over £250 free 2-3 working days
Europe
- Standard 5-7 working days £25
- Orders over £550 free 4-6 working days
- Riding Helmets 5-7 working days £35
America
- Standard 5-7 working days £25
- Orders over £750 free 4-6 working Days
- Riding Helmets 5-7 working days £45
Rest of the World
- Standard 5-7 working days £35
- Orders over £750 free 5-7 working days
- Riding Helmets 5-7working days £45
Orders must be placed before 1pm UK time for express delivery on all orders.
If you have any questions or need any further information, please do not hesitate to contact us on 00 44 7976281875 or email info@espayoequestrian.com
Hassle-Free Returns Policy
At Espayo Equestrian, we are committed to ensuring your complete satisfaction with every order. If you're not fully satisfied with your purchase, we make returning items easy and straightforward.
Return Notification Period
You have 14 days from the date of receiving your parcel to notify us of your intent to return an item. To initiate a return, simply email us at orders@espayoequestrian.com, including your order number and a brief description of the reason for the return.
Return Shipping Period
Once you've notified us, you’ll have a further 14 days to send the item back to us. Please ensure that your return is postmarked within this timeframe.
Return Shipping Address
All returns should be sent to the following address: Espayo Equestrian,
The Coterie, Henley-In-Arden,
Warwickshire, B95 5DZ,
United Kingdom.
Return Instructions
- Please include your name and telephone number inside your return package so we can promptly process your refund or exchange.
- Items must be returned in their original condition and packaging, with all labels attached.
Refunds & Exchanges
Upon receiving and inspecting your return, we will notify you and process your refund or exchange promptly. Please note that refunds will be credited via the original payment method used at checkout.
Contact Us
If you have any questions or concerns about your return, feel free to contact us at orders@espayoequestrian.com. We are always here to help!
We value your business and strive to provide exceptional customer service with every order. Thank you for shopping with Espayo Equestrian.
