Returns Policy

Hassle-Free Returns Policy

At Espayo Equestrian, we are committed to ensuring your complete satisfaction with every order. If you're not fully satisfied with your purchase, we make returning items easy and straightforward.

Return Notification Period

You have 14 days from the date of receiving your parcel to notify us of your intent to return an item. To initiate a return, simply email us at info@espayo.com, including your order number and a brief description of the reason for the return.

Return Shipping Period

Once you've notified us, you’ll have a further 14 days to send the item back to us. Please ensure that your return is postmarked within this timeframe.

Special Order Items

Any item that has been specially ordered, customised, or sourced specifically at your request is not eligible for return, refund, or exchange.

These items fall outside our standard returns policy as they are not part of our regular stock offering and have been procured uniquely to fulfil your order. By placing an order for a special order item, you acknowledge and accept that the purchase is final.

We strongly recommend confirming all sizing, specifications, and product details prior to placing your order. Our team is available to assist with any queries to ensure the item is suitable before it is ordered.

This policy does not affect your statutory rights in the event that an item is faulty, damaged, or not as described.

Return Shipping Address

All returns should be sent to the following address: Espayo Equestrian,
The Coterie, Henley-In-Arden,
Warwickshire, B95 5DZ,
United Kingdom.

Return Instructions

• Please include your name and telephone number inside your return package so we can promptly process your refund or exchange.
• Items must be returned in their original condition and packaging, with all labels attached.

Refunds & Exchanges

Upon receiving and inspecting your return, we will notify you and process your refund or exchange promptly. Please note that refunds will be credited via the original payment method used at checkout.

Contact Us

If you have any questions or concerns about your return, feel free to contact us at info@espayo.com. We are always here to help!

We value your business and strive to provide exceptional customer service with every order. Thank you for shopping with Espayo Equestrian.